Great news from Xero! They’ve added a smart new feature to Xero Central, their customer support and learning hub.
This cool addition uses something called Generative AI (GenAI) to give customers lightning-fast, accurate answers.
Why is this such a big deal?
Well, Xero did some research and found out that small businesses think AI is going to have a big impact in the next five years, especially in support systems like customer service and chatbots.
So, how does GenAI-driven search work? When you’re on Xero Central and you type in a question or a keyword, it’s not only gives you an answer but also shows you a list of related articles.
These answers are all generated from Xero’s own support articles, so you know they’re legit. No more endless scrolling to find what you need!
And the best part?
You can personalise your search. You can filter your search to get answers that fit your role perfectly. It’s like having a search engine tailor-made just for you.
This means you get the info you need super fast, without the hassle, thanks to Xero’s new GenAI-powered search. You can now get the most relevant answers in no time at all.